Privacy Policy

At Organic Source, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, purchase our supplements, or interact with us online.

By using our website and services, you agree to the practices outlined in this Privacy Policy, in accordance with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and applicable international privacy standards.

1. Information We Collect

When you use our website, shop with us, or contact us, we may collect the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, billing/shipping address.
  • Account Information: Login details if you create an account.
  • Payment Information: Credit/debit card details or other payment method details (processed securely through third-party payment gateways; we do not store card details).
  • Order Information: Products purchased, order history, and preferences.
  • Health & Wellness Preferences: (Optional) Information you provide to help us recommend the right supplements for your needs.
  • Technical Information: IP address, browser type, device details, cookies, and browsing behavior on our website.

2. How We Use Your Information

We use your data to:

  • Process and fulfill orders for our supplements (e.g., Shilajit Resin, Magnesium Citrate Powder, Zinc Complex, Multivitamins, etc.).
  • Deliver your purchases through trusted courier partners.
  • Provide customer support and respond to inquiries.
  • Send order confirmations, updates, and shipping notifications.
  • Share health and wellness tips, product updates, and promotions (if you opt-in).
  • Improve our website performance, user experience, and product recommendations.
  • Comply with UAE regulations and legal requirements.

3. Sharing of Information

We respect your privacy and never sell your data. However, we may share your information with:

  • Payment Processors: To securely process payments.
  • Logistics & Delivery Partners: To deliver your supplements to your address.
  • Service Providers: For website hosting, IT support, or email communication.
  • Regulatory Authorities: If required under UAE law.

All third-party partners are contractually obligated to handle your data securely and only for the purposes outlined above.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your shopping preferences.
  • Analyze website traffic and improve functionality.
  • Personalize your shopping experience.

You can manage cookie preferences through your browser settings.

5. Data Retention & Storage

  • We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by UAE law.
  • All payment transactions are encrypted and handled by secure third-party gateways.
  • We implement strict security measures to protect your data against unauthorized access, loss, or misuse.

6. Your Rights Under UAE Law

Under the UAE Personal Data Protection Law (PDPL), you have the right to:

  • Access the personal data we hold about you.
  • Request correction or updates to your personal data.
  • Request deletion of your personal data (where legally permissible).
  • Withdraw consent for marketing communications at any time.
  • File a complaint with the UAE Data Office if you believe your data rights have been violated.

7. International Transfers

If your data is transferred outside the UAE (for example, to servers in the EU or USA), we ensure that appropriate safeguards are in place in compliance with UAE law.

8. Marketing & Communications

  • With your consent, we may send you promotional emails about new products, offers, and health tips.
  • You can unsubscribe anytime by clicking the link in our emails or contacting us directly.

9. Children’s Privacy

Our products and services are intended for adults. We do not knowingly collect personal information from children under 18 years of age.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated “Effective Date.”

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📍 Address: Florence, Italy (Serving UAE Customers Online)
📧 Email: info@organicsource.it
📞 WhatsApp: +39 123 456 789

🔒 At Organic Source, your trust matters. We are committed to protecting your privacy while helping you fuel your life, naturally.