Welcome to Organic Source. These Terms & Conditions (โTermsโ) govern your use of our website, services, and the purchase of our products. By accessing or using our site, you agree to these Terms in compliance with the laws of the United Arab Emirates (UAE). If you do not agree, please refrain from using our website or services.
1. General Information
- This website is owned and operated by Organic Source, based in Florence, Italy, serving customers in the UAE and internationally.
- By purchasing from our website, you confirm that you are at least 18 years old or have parental/guardian consent.
- We reserve the right to update or modify these Terms at any time. Updates will be posted on this page with the revised effective date.
2. Products & Services
- Our products include health & wellness supplements such as Shilajit Resin, Magnesium Citrate Powder, Zinc Complex, Multivitamins, and other science-backed nutrition products.
- All product descriptions, prices, and availability are subject to change without notice.
- We strive for accuracy but cannot guarantee that product descriptions, images, or pricing are error-free.
3. Health Disclaimer
- Our supplements are designed to support general health, fitness, and wellness.
- They are not intended to diagnose, treat, cure, or prevent any disease.
- Always consult a qualified healthcare professional before using any supplement, especially if you are pregnant, nursing, taking medication, or have a medical condition.
- By purchasing from us, you acknowledge and agree that you use our products at your own discretion.
4. Orders & Payments
- Orders are confirmed only after full payment has been received.
- We accept secure online payments via credit/debit cards and other approved methods.
- All prices are listed in AED (ุฏ.ุฅ) for UAE customers and may include applicable VAT as required by UAE law.
- Once an order is placed, you will receive a confirmation email with order details.
5. Shipping & Delivery
- We deliver across the UAE and internationally through trusted courier partners.
- Delivery times may vary depending on your location and product availability.
- We are not liable for delays caused by courier services, customs clearance, or unforeseen events.
- Customers are responsible for providing accurate delivery information. Incorrect details may lead to delays or additional charges.
6. Returns, Refunds & Cancellations
- Due to the nature of health supplements, we only accept returns of unopened and unused products in their original packaging within 7 days of delivery.
- Refunds (if applicable) will be issued to the original payment method, excluding shipping costs.
- If you receive a defective or incorrect item, please contact us within 48 hours for replacement or refund arrangements.
- Orders cannot be canceled once they have been processed and shipped.
7. Intellectual Property
- All content on this website, including text, images, logos, product descriptions, and designs, is the property of Organic Source and protected under international copyright and trademark laws.
- You may not copy, reproduce, distribute, or use our content for commercial purposes without prior written consent.
8. Limitation of Liability
- Organic Source shall not be held liable for:
- Any direct, indirect, or incidental damages arising from the use or misuse of our products.
- Any reliance on product information provided on the website.
- Any delay, loss, or failure in delivery due to third-party logistics providers.
- Our maximum liability in connection with any product shall not exceed the purchase price paid.
9. User Responsibilities
- You agree to provide accurate information when registering, ordering, or communicating with us.
- You must not use our website for fraudulent, unlawful, or harmful purposes.
10. Third-Party Links
- Our website may contain links to third-party websites.
- Organic Source is not responsible for the content, policies, or practices of these external sites.
11. Governing Law & Jurisdiction
- These Terms are governed by and construed in accordance with the laws of the United Arab Emirates.
- Any disputes arising shall be subject to the exclusive jurisdiction of the UAE courts.
12. Contact Us
For questions about these Terms & Conditions, please contact us:
๐ง Email: info@organicsource.it
๐ WhatsApp: +39 123 456 789
๐ Address: Florence, Italy (Serving UAE Customers Online)