Refund and Returns Policy

At Organic Source, we want you to feel confident when shopping with us. While we strive to deliver the highest quality supplements, we understand that issues may arise. This Refund & Returns Policy outlines the terms under which refunds, returns, and replacements are processed in compliance with UAE consumer protection laws.

1. Eligibility for Returns

  • You may request a return if:
    • The product is unused, unopened, and in its original packaging.
    • The request is made within 7 days of delivery.
    • You provide proof of purchase (order confirmation or receipt).

⚠️ Due to health and safety regulations, opened or used supplements cannot be returned.

2. Non-Returnable Items

We do not accept returns for:

  • Opened or partially used supplements.
  • Products damaged due to misuse, mishandling, or improper storage.
  • Items purchased during clearance sales or special promotions (unless defective).

3. Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

  • We may request photos of the item and packaging to verify the issue.
  • Once confirmed, we will arrange for a replacement or full refund, including shipping costs.

4. Refund Process

  • Refunds (if approved) will be processed to your original payment method within 7–14 business days.
  • Shipping charges are non-refundable unless the return is due to our error (defective or wrong item).
  • If you paid by card, your bank or payment provider may take additional time to release the funds.

5. Exchange Policy

  • Exchanges are allowed only for defective or incorrect products.
  • If you wish to exchange for a different product, it will be treated as a new purchase.

6. Order Cancellations

  • Orders can be canceled before they are processed and shipped.
  • Once dispatched, the order cannot be canceled but may be eligible for return (see Section 1).

7. Return Procedure

To initiate a return:

  1. Contact us via email or WhatsApp with your order number and reason for return.
  2. Our support team will confirm eligibility and provide return instructions.
  3. Ship the item back in secure packaging.
  4. Once inspected, we will process your refund or replacement.

8. Contact Us

For return or refund requests, please contact us:

📧 Email: info@organicsource.it
📞 WhatsApp: +39 123 456 789
📍 Address: Florence, Italy (Serving UAE Customers Online)

🔒 Note: This policy is designed to comply with the UAE Consumer Protection Law (Federal Law No. 15 of 2020).